Refund Policy
Harvest Vending Services Refund Policy
Harvest Vending Services operates unattended self-service vending machines placed at partner locations. As is standard in the vending industry, all sales are considered final at the point of purchase due to the automated and immediate nature of the transaction.
Money Lost in Machine or No Product Dispensed
If a customer experiences a malfunction (e.g., money is accepted but no product is dispensed, or the machine retains payment without delivering an item), we will gladly provide a full refund for the lost amount. To request a refund:
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Contact us within 7 days of the incident at 317-455-3555 or kyle@harvestvending.com.
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Please provide the machine location, date/time of the issue, product selected (if applicable), and amount lost. We will process approved refunds promptly, typically within 3-5 business days, via cash reimbursement (arranged at the location) or another mutually agreeable method.
Product Quality or Satisfaction Issues
Due to food safety regulations and the perishable nature of many vended items, we cannot accept returns or offer refunds for dispensed products based on taste preferences or dissatisfaction after consumption. We work hard to maintain high-quality, fresh products and welcome feedback to improve selections. Contact kyle@harvestvending.com if you have feedback to share.
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In the unlikely event that a product has expired please contact us to arrange for a refund as detailed above.
General Notes
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Refunds are provided at the sole discretion of Harvest Vending Services and are limited to the purchase price of the affected item(s).
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We are committed to excellent service and quick resolution of any machine issues—your satisfaction is important to us.
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If you have any questions about this policy or need assistance with a vending issue, please don't hesitate to reach out. We're here to help!
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This policy is effective as of December 26, 2025, and may be updated from time to time.